Privacy Policy

Creovara ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, book a discovery call, or use our services.

By using our website or submitting your information to us, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We only collect information that is reasonably necessary for the services we provide.

This may include:

• Your name
• Email address
• Phone number, if provided
• Business name
• Website or business details
• Information you provide through enquiry forms, discovery call bookings, or email
• Details about your business processes, workflows, tools, systems, or AI needs
• Any other information you voluntarily provide to us

We may also collect basic technical information when you visit our website, such as browser type, device information, pages visited, referral source, and general usage data.

2. How We Collect Information

We may collect information when you:

• Visit our website
• Submit a contact form
• Book a discovery call
• Email us directly
• Engage us for services
• Provide business information during a consultation or project
• Interact with our website, forms, scheduling tools, or other online services

3. How We Use Your Information

We use your information to:

• Respond to enquiries
• Schedule and manage discovery calls
• Understand your business needs
• Provide AI advisory, planning, and implementation services
• Prepare recommendations, proposals, or project scopes
• Improve our website, services, and client experience
• Send relevant updates where you have agreed to receive them
• Meet legal, administrative, and business obligations

We do not sell your personal information.

4. Free Discovery Calls

If you book a free 15-minute discovery call, we may collect your contact details and any information you provide about your business. This information is used to prepare for the call, understand your needs, and recommend practical next steps.

5. Business and Client Information

During discovery calls or service delivery, you may choose to share information about your business, operations, workflows, systems, documents, or data sources.

We treat this information as confidential and use it only for the purpose of understanding your needs, preparing recommendations, or delivering agreed services.

You are responsible for ensuring that any information you provide to us can lawfully be shared.

6. Third-Party Tools and Services

We may use trusted third-party tools to operate our website and provide our services. These may include tools for website hosting, analytics, email, scheduling, payments, forms, automation, AI platforms, or project delivery.

These third-party providers may process information in accordance with their own privacy policies and terms.

Creovara is not responsible for the privacy practices of third-party websites or services.

7. Payment Information

If you engage us for paid services, payment may be processed through a third-party payment provider or by invoice.

We do not store full credit card details. Payment information is handled securely by the relevant payment provider.

8. Data Protection Principles

We aim to handle personal information in accordance with recognised privacy and data protection principles, including:

• Collecting only what is necessary
• Using information for clear and reasonable purposes
• Keeping information accurate where possible
• Protecting information from unauthorised access
• Retaining information only for as long as needed
• Being transparent about how information is used

9. Legal Basis for Processing

Where applicable, we may process personal information based on:

• Your consent
• The need to provide services or respond to your enquiry
• Our legitimate business interests
• Compliance with legal or regulatory obligations

10. How We Protect Your Information

We take reasonable steps to protect your personal and business information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. How Long We Keep Information

We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, meet legal obligations, resolve disputes, and improve our services.

12. Your Rights

Depending on your location and applicable privacy laws, you may have rights to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, where legally possible
• Withdraw consent where processing is based on consent
• Object to certain uses of your information
• Request that we stop sending marketing communications

To make a privacy request, please contact us using the details below.

13. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality, understand website usage, and improve user experience.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

14. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of those websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

For any privacy-related questions or requests, please contact us at:

Creovara

Email: hello@creovara.com